How RCG works

A supported operating system and team.

Not one person on an island. Every on-site RCG Operator is backed by an RCG Team Leader and a defined operating system.

The vehicle journey

Keeping every vehicle moving between the handoffs.

Every used vehicle touches multiple departments. RCG owns the movement between them, every day, for every active vehicle. [Randy: confirm the stage descriptions below.]

  1. 01

    Acquisition

    The vehicle enters the active list with its next step and owner identified.

  2. 02

    Service

    Inspection and approved mechanical work are sequenced and followed up daily.

  3. 03

    Detail

    Vehicles are staged in the right order so detail isn't waiting on service.

  4. 04

    Cosmetic

    Vehicles are ready when cosmetic vendors arrive; work follows the approved scope.

  5. 05

    Photography

    The vehicle is complete before it is photographed and merchandised.

  6. 06

    True Frontline Ready

    Ready to meet the customer's expectation — a condition, not a location.

The team

A system behind every Operator.

The on-site RCG Operator

Trained, embedded in your store, and focused every day on keeping each active vehicle moving toward True Frontline Ready.

Backed by an RCG Team Leader

Provides daily on-demand coaching, sequencing support, live operational support, exception management, and accountability — so the Operator is never working alone.

Who controls what

Your dealership stays in control.

RCG does not manage dealership employees, approve spend, or replace vendors. The dealership controls its people, vendors, repair scope, and spend. RCG manages the movement, sequencing, accountability, and daily execution of the vehicle journey.

The dealership controls

  • Its people
  • Its vendors
  • Repair scope
  • Spend

RCG manages

  • Movement
  • Sequencing
  • Accountability
  • Daily execution of the vehicle journey

True Frontline Ready

On the front line is a location. True Frontline Ready is a condition.

You already paid to create the opportunity. RCG helps make sure the vehicle is ready to meet the customer’s expectation when that opportunity arrives.

Talk through the operating model with Randy.

If you heard about RCG from a dealer principal, GM, vendor, or another industry professional, Randy would welcome the conversation.

Start a Conversation