What RCG does
A dedicated operating program for the used-vehicle journey.
Delivered through trained on-site RCG Operators and supported by RCG Team Leaders, moving every vehicle toward a clearly defined True Frontline Ready condition.
Core functions
What the RCG program does every day.
RCG works alongside your Used Car Manager, service department, detail operation, cosmetic vendors, photographers, and recon software — without replacing the dealership’s people or vendors.
Daily active-vehicle accountability
Every vehicle in the journey is reviewed every day — where it is, what it is waiting on, and who has the next step.
Prioritization & sequencing
Intentional sequencing so the right vehicles move first and work flows in the right order across departments.
Coordination across the journey
Service, detail, cosmetic vendors, and photography working from the same plan instead of separate queues.
Exception management
Stalled vehicles, parts holds, and open questions are surfaced and escalated early — not discovered late.
Vendor readiness
Vehicles staged and ready when vendors arrive, so their time on site is spent working, not waiting.
Approved-scope follow-through
Work approved by the dealership is tracked to completion — exactly as approved, nothing added.
Clear positioning
What RCG is not.
RCG works with what you already have. It does not replace it.
Not recon software
RCG works with the recon software you already use. Software creates visibility; RCG creates movement.
Not a cosmetic repair vendor
Your cosmetic vendors stay in place. RCG makes sure vehicles are ready when they arrive.
Not a detail company
Your detail operation keeps its work. RCG sequences vehicles so detail isn’t waiting on service.
Not a staffing service
RCG doesn’t supply or manage dealership employees. It runs a supported operating program.
True Frontline Ready
On the front line is a location. True Frontline Ready is a condition.
You already paid to create the opportunity. RCG helps make sure the vehicle is ready to meet the customer’s expectation when that opportunity arrives.
See how the RCG program would fit your stores.
If you heard about RCG from a dealer principal, GM, vendor, or another industry professional, Randy would welcome the conversation.